Frequently Asked Questions
Find answers to common questions about Fastar industrial touch display monitors, panel PC, Industrial mini PC, and OEM/ODM services
YES, We are manufacturer with our own factory. Welcome to visit us.
- Sample order is accepted for testing to check the quality.
For the sample cost can be refunded in your next bulk order if the products satisfy the requirements.
- The MOQ for bulk order is flexible and depends on the project requirements.
- Sample Order: 1-5 working days (Depends on the stock status)
- Bulk orders: 15-20 working days after payment/deposit confirmation
- OEM/ODM orders: Lead time negotiable.
Customization Process:
Demand Analysis —> Product Proposal —> Feasibility Analysis —> R&D Implementation —>Prototype And Trial Production —> Mass Production Delivery
T/T
- Demand Analysis: Confirm the project requirements. Provide the most suitable product solution.
- After order confirmed, Proforma Invoice will be made and send for the payment.
- Mass Production will be arranged upon receipt of your approval and payment done.
- Goods Delivery.
We ship via DHL, UPS, FedEx, EMS, air freight, sea freight, etc., as requested.
We have multiple tests from material purchasing to finished products by different departments, like QA, QC, sales representative. All products will go through strictly quality testing, 100% full inspection before shipment. To ensure that the products delivered to the customers are of high quality.
- All products come with a standard 1-year warranty. We offer replacements or new parts based on our communication.
- For bulk/regular orders: You may keep the RMAs and ship them back together later for repair or replacement.
- If you have your own engineering team, no need to return units; we can send repair parts directly to you
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